Frequently Asked Questions

How do I place an order?

Add items to your cart and check out — no account required. You can create one afterward if you’d like to save your order history.

What payment methods do you accept?

UPI, credit and debit cards, netbanking, and wallets, all processed securely through Razorpay. We don’t currently offer Cash on Delivery.

How long does delivery take?

Orders are dispatched within 1–3 working days and typically arrive within 5–8 working days via India Post. See our Shipping Policy for details.

How do I track my order?

We email you a tracking number as soon as your order ships, and it's also visible on the order page in My Orders.

Can I return or exchange an item?

Yes — see our Returns, Cancellations & Refunds policy for eligibility and how to start a return.

I checked out as a guest — can I still see my order?

Yes, from the same browser and device you ordered on. We’ll also email your order confirmation, and you can create an account any time afterward to keep a permanent record.

Do you ship outside India?

Not yet — we currently deliver within India only.

Something's wrong — who do I contact?

Email hello@jewelwink.in with your order number and we'll sort it out.